What to do if the on/off key of your mobile phone fails
Failure of the mobile phone's on/off key (power key) is a common problem encountered by many users, which may result in the inability to turn on, lock the screen, or wake up the device. This article will combine the hot topics and hot content on the entire network in the past 10 days, provide structured solutions, and attach a reference table of common fault causes and maintenance costs.
1. Summary of popular solutions (data in the past 10 days)

| solution | Applicable scenarios | success rate |
|---|---|---|
| Force restart key combination | Buttons completely malfunctioning | 85% |
| Clean key gaps | Keystrokes stuck/no feedback | 60% |
| Enable virtual power key | Hardware damage | 100% (temporary solution) |
| Professional repair and replacement | physical damage | 95% |
2. Step-by-step solution
1. Basic troubleshooting (takes 5 minutes)
• Check if there is any liquid or dust entering the key gaps
• Try tapping around the keys
• Connect the charger and observe whether it turns on automatically (supported by some models)
2. Forced restart operation (methods for each brand)
| Brand | Key combination | duration |
|---|---|---|
| iPhone | Volume + → Volume - → long press the side button | 10 seconds |
| Huawei/Honor | Volume down + USB interface | 30 seconds |
| Xiaomi/Redmi | Volume up + power button | 15 seconds |
3. Software alternatives
•Android system: Enable the "floating ball" function (Settings → Accessibility)
•iOS system: Use AssistiveTouch virtual keys
• Third-party applications: such as "Button Mapper" (requires root permission)
3. Maintenance cost reference
| Maintenance method | price range | Warranty Impact |
|---|---|---|
| Official after-sales service | 200-800 yuan | Keep warranty |
| Third party repair | 80-300 yuan | Loss of warranty |
| DIY replacement | 20-100 yuan | high risk |
4. Preventive measures
1. Regularly use compressed air to clean the key gaps
2. Avoid pressing the power button for a long time (automatic screen lock function available)
3. Pay attention to the alignment of the openings when using the mobile phone case.
4. Upgrade the system to the latest version (fix possible software conflicts)
5. Real user cases (from social platforms)
•@digitallovers:"The power button of Xiaomi 11Ultra is malfunctioning. After-sales inspection showed that it is a wiring problem. Free warranty and replacement."
•@国粉DIary:"The iPhone 13 button repair cost 600 yuan, so I finally chose AssistiveTouch instead."
• @Maintenance Engineer:"70% of button failures are caused by drinking beverages. It is recommended to cut off the power immediately."
Summary: The problem of a failed switch key can be solved in a variety of ways, from a simple clean restart to professional repairs. It is recommended to try software alternatives first, and then consider hardware repairs if they don't work. Keeping your proof of purchase can significantly reduce official repair costs.
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