What should I do if Xianyu is removed from the shelves in violation of regulations? Full analysis of hot topics and solutions across the Internet
Recently, the issue of Xianyu’s removal of illegal products has become a hot topic among users. Many sellers are not familiar with the platform rules and have their products removed from the shelves or even face account penalties. This article will provide you with structured solutions based on the hotspot data of the entire network in the past 10 days.
1. Ranking of hot topics related to Xianyu in the past 10 days
| Ranking | Topic keywords | Search volume (10,000) | Related questions |
|---|---|---|---|
| 1 | Xianyu was removed from the shelves in violation of regulations | 28.5 | How to appeal/common types of violations |
| 2 | Xianyu account ban | 19.2 | Unlocking process/precautionary measures |
| 3 | Xianyu new rules | 15.8 | Policy changes in 2024 |
| 4 | Second-hand transaction risks | 12.3 | Anti-fraud guide/rights protection methods |
2. High-frequency violation types and treatment plans
| Violation type | Proportion | solution | Appeal success rate |
|---|---|---|---|
| Banned goods | 35% | Remove now + learn the rules | 40% |
| false information | 25% | Modify description + evidence materials | 65% |
| Transaction disputes | 20% | Negotiated settlement + platform intervention | 78% |
| intellectual property | 15% | Provide proof of authorization | 50% |
Detailed explanation of the three and five-step appeal process
1.Check the reason for the violation: Log in to Xianyu APP → My → Security Center → Violation Records to check the specific reasons.
2.Prepare appeal materials: Prepare physical product pictures, transaction records, authorization certificates and other evidence based on the type of violation.
3.Submit appeal request: Click the "Appeal" button on the violation notification page and upload the materials within 48 hours.
4.Waiting for review results: Feedback usually takes 3-5 working days. During this period, you can call customer service 950921 for expedited processing.
5.Secondary grievance mechanism: After the first appeal fails, supplementary materials can be sent to appeal@service.taobao.com via email within 15 days.
4. Three Key Points to Prevent Violations
1.Learn the rules regularly: Pay attention to the "Community Convention" updated monthly on Xianyu's official public account, focusing on restrictions on special categories such as medical devices and virtual goods.
2.Optimize product description: Avoid using sensitive words such as "high imitation" and "original". Luxury goods need to upload identification certificates, and digital products must indicate the serial number.
3.Leave traces throughout the transaction: Use the platform chat tool to communicate, take a video of the box sealing before shipping, and use the Inspection Service for valuable items.
5. Expert advice and user feedback
According to the analysis of e-commerce rights protection expert@tradeguaranteeLaoli: "After Xianyu strengthened its AI review in 2024, the system's misjudgment rate was about 12%. It is recommended that users who have been misjudged submit video evidence through the manual customer service channel."
User measured data shows:
| Processing method | average resolution time | Satisfaction |
|---|---|---|
| Self-help appeal | 72 hours | 67% |
| Customer service intervention | 24 hours | 82% |
| Weibo rights protection | 6 hours | 91% |
Final reminder: If you encounter serious situations such as permanent account ban, you can prepare materials to file a lawsuit with the Internet Court of Yuhang District, Hangzhou City. In recent years, the settlement rate of similar cases has reached 43%. Maintaining compliant operations is the long-term solution.
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